Omnichannel Order Management System
A retailer with both online and physical stores had no unified view of orders, leading to overselling, fulfilment delays, and frustrated customers.
- 5
- Channels Unified
- 40%
- Faster Fulfilment
- 0
- Oversell Incidents
- 4 mo
- To Delivery
Orders came from the website, mobile app, two marketplace integrations, and in-store POS — each with its own inventory count. Overselling was a weekly occurrence, returns were misrouted, and customers received conflicting order status updates.
They needed a centralized order management system that maintained a single inventory truth across all channels, with intelligent routing to the nearest fulfilment point.
We delivered an omnichannel OMS with real-time inventory sync across all five channels, intelligent order routing based on proximity and stock levels, unified returns processing, and customer-facing tracking that shows consistent status regardless of purchase channel.
All five sales channels now run on unified inventory, overselling dropped to zero, fulfilment speed improved 40%, and customers get a consistent experience regardless of where they purchase.
Want results like these?
Tell us about your project. We'll give you an honest read on how we'd approach it.