Multi-Property Booking & Reservation System
A hotel chain managed reservations through a mix of phone calls, OTA extracts, and a legacy PMS that couldn't handle multi-property operations or dynamic pricing.
- 12
- Properties Connected
- 30%
- Direct Bookings Increase
- 0
- Overbookings
- 5 mo
- To Delivery
Each property managed its own reservations independently — the chain had no unified availability view, no dynamic pricing capability, and no way to redirect bookings to sister properties when one was full. OTA commissions were eating into margins, and overbookings happened monthly.
They needed a centralized booking system that unified availability across all properties, supported dynamic pricing rules, and provided a direct booking engine to reduce OTA dependence.
We delivered a multi-property booking platform with centralized availability management, dynamic pricing rules based on occupancy and demand, a branded direct booking engine, channel manager integration for OTAs, and an operations dashboard for revenue management.
12 properties are now on a unified system, direct bookings increased 30% reducing OTA commission costs, overbookings dropped to zero, and revenue management is now driven by dynamic pricing rather than gut feel.
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