After-Sales Service Experience Platform
An automotive OEM had no unified digital touchpoint for after-sales — service bookings, warranty claims, parts ordering, and customer feedback all ran through disconnected channels.
- 50%
- Faster Service Booking
- 3x
- Customer Retention
- 20+
- Service Centres Live
- 6 mo
- To Delivery
After-sales was the weakest link in the customer journey. Service appointments were booked via phone, warranty claims were processed through paper forms at dealerships, parts availability was a guessing game, and there was no way to capture or act on customer feedback systematically.
They needed a unified after-sales platform built on their existing .NET enterprise stack that consolidated service booking, warranty management, parts cataloguing, service history, and customer feedback into a single experience — for both customers and service advisors.
We delivered a full after-sales platform on .NET and Azure — a customer-facing portal for service booking, live service tracking, and feedback, plus a service advisor dashboard for warranty processing, parts lookup, and service history. The system integrates with the OEM's existing DMS and ERP through Azure Service Bus.
Service booking time dropped 50%, customer retention at the 3-year mark tripled through proactive service reminders and loyalty tracking, and 20+ service centres went live within six months.
Want results like these?
Tell us about your project. We'll give you an honest read on how we'd approach it.